Return Policy
At Mama’s Lovin’ Candle Co., we strive to provide the best possible products and service to our customers. However, we understand that issues may arise during the shipping process or mistakes may happen. Please review our refund policy below:
1. Damaged Items during Shipping:
If you receive an item that is damaged during shipping, please contact us immediately by sending an email to Mamaslovincandleco@outlook.com Include the following information in your email:
- Photos of the damaged item(s)
- Your name
- Order number
We will review your case and provide a replacement for the damaged item(s) as soon as possible. Additionally, we recommend filing a claim with the shipping carrier to ensure a smooth resolution. Please note that refunds are not provided for damaged items.
2. Wrong or Missing Items:
In the rare event that you receive the wrong item or if an item is missing from your order, please contact us immediately by email at [email protected] Include the following information in your email:
- Your name
- Order number
We apologize for any inconvenience caused and will rectify the situation promptly. We will work with you to ensure that you receive the correct item or arrange for the missing item to be sent to you.
Please note that we are all human and mistakes can happen. However, we strive to minimize errors and provide the best possible shopping experience for our valued customers.
If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us.
1. Damaged Items during Shipping:
If you receive an item that is damaged during shipping, please contact us immediately by sending an email to Mamaslovincandleco@outlook.com Include the following information in your email:
- Photos of the damaged item(s)
- Your name
- Order number
We will review your case and provide a replacement for the damaged item(s) as soon as possible. Additionally, we recommend filing a claim with the shipping carrier to ensure a smooth resolution. Please note that refunds are not provided for damaged items.
2. Wrong or Missing Items:
In the rare event that you receive the wrong item or if an item is missing from your order, please contact us immediately by email at [email protected] Include the following information in your email:
- Your name
- Order number
We apologize for any inconvenience caused and will rectify the situation promptly. We will work with you to ensure that you receive the correct item or arrange for the missing item to be sent to you.
Please note that we are all human and mistakes can happen. However, we strive to minimize errors and provide the best possible shopping experience for our valued customers.
If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us.